Privacy Policy

I. Purpose and Scope of Data Collection

The data collected on this website includes: full name, email address, phone number, and customer address. This information is required for members to provide when requesting consultation or purchasing products, allowing us to contact customers and confirm their details on the website to ensure consumer rights are protected.

Members are responsible for safeguarding the confidentiality of their provided information and any activity using the email account linked to their membership.

II. Scope of Data Usage

We use the information provided by members to:

  • Confirm and process orders, as well as deliver goods to members upon their request;
  • Provide product-related information to customers upon request;
  • Send marketing emails and promotional offers for products we sell;
  • Notify members about website activities;
  • Communicate with and resolve issues for users in special cases;
  • Ensure that personal information is only used for verification and communication related to transactions;
  • Comply with judicial requests, including those from prosecution offices, courts, or law enforcement agencies investigating legal violations.

III. Duration of Data Storage

Personal data will be stored until a request to delete it is made by the member. In all other cases, personal data will be securely stored on our servers.

IV. Entities or Organizations Authorized to Access Personal Data

  • The website management team;
  • The customers who own the personal data;
  • Authorized legal authorities in Vietnam;
  • Partners involved in transactions, such as delivery service providers.

V. Contact Information of the Data Collection and Management Unit

7CAT COMPANY LIMITED
Business Registration Number: 0317626854, issued on December 29, 2022, by the Department of Planning and Investment of Ho Chi Minh City.
Address: 7th Floor, Me Linh Point Tower, 2 Ngo Duc Ke, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam.
Phone: +84 903 883 083

VI. Methods for Users to Access and Modify Their Personal Data

Members have the right to check, update, modify, or request the deletion of their personal data by contacting the website's management team to perform these actions.

Members may file complaints regarding data privacy issues by contacting the website's management team. Upon receiving feedback, we will verify the information and, if the complaint is valid, take appropriate action based on the severity of the issue.

VII. Mechanism for Receiving and Resolving Consumer Complaints

If customers discover that their personal information has been misused or accessed beyond the intended scope, they should immediately contact our hotline at +84 903 883 083 or email Hi@7cat.us to report the issue and provide related evidence.

The management team commits to responding promptly, within a maximum of 24 business hours from the time the complaint is received.