Goods Inspection Policy

1. Definition

Order inspection refers to the process of checking and comparing the products/items received in a shipment from 7cat.us against the products listed in the customer's order.

2. Inspection Timing

  • 7cat.us allows customers to inspect the shipment together with the delivery staff at the time of delivery (or within 30 minutes after receiving the goods).
  • If, after receiving the goods, customers inspect and discover an issue, they can contact our customer service team for support with returns or exchanges.

Note: Customers are encouraged to record a video while unboxing the shipment for verification purposes if necessary.

3. Scope of Inspection

Customers are entitled to count the number of received items and compare them with the order details confirmed by our staff based on the following criteria:

  • Basic product attributes: Name of the product, quantity, and customer information on the order documentation.
  • Product appearance: As shown in the product image saved during the ordering process and confirmed by our staff.

Strictly prohibited:

  • Opening or unsealing products with security seals or tamper-evident stickers.
  • Scratching codes from products that are used for points collection or rewards redemption.

Customers are requested not to open or use the items in the shipment if there are unresolved issues during the inspection process.

4. Steps for Handling Incorrect Shipments

If customers inspect the shipment and discover that the received products do not match their order, they should:

  • Contact our hotline to reach the customer service team for verification of the order details.

In cases where 7cat.us incorrectly fulfills the order:

  • Customers may refuse to accept the shipment and are not required to make any payment.
  • If the order has already been paid, customers can request a replacement shipment or a full refund, which will be processed as quickly as possible.

5. Customer Complaint Channels

All customer complaints will be received through our hotline: +84 903 883 083.